+44 7367 062051
Thank you for shopping at MSKEYHUB LTD.
We want every customer to be completely satisfied with their purchase.
This Refund and Returns Policy explains how refunds, replacements, and order issues are handled on ms-keyhub.com.
1. Digital Products Only
All products sold on our website are digital software licenses (activation keys) delivered electronically via email.
No physical items are shipped.
Once a key has been delivered and viewed, it is considered used and non-returnable, in compliance with UK and EU digital goods regulations.
2. Eligibility for Refund or Replacement
We offer refunds or replacements only in the following situations:
- The activation key is invalid or non-working.
- You received the wrong product key.
- The product cannot be activated due to an error on our part.
In these cases, we will:
- Verify the issue (activation screenshots may be required).
- Offer a replacement key or a full refund, depending on the situation.
Refunds will not be issued for:
- Buyer’s remorse or accidental purchase.
- Incompatibility with your system (please read product descriptions carefully).
- Issues caused by incorrect installation or system configuration not related to the product key.
3. How to Request a Refund or Replacement
To request a refund or replacement, please contact our support team within 7 days of your purchase.
📧 Email: contact@ms-keyhub.com
📞 Phone: +44 7367 062051
Please include the following:
- Your order number
- The email used for purchase
- A short description of the issue
- Screenshot of the activation error (if applicable)
Our support team will respond within 24–48 hours.
4. Refund Process
If your refund is approved:
- Refunds will be issued to your original payment method.
- Processing time depends on your payment provider (typically 3–7 business days).
If a replacement key is issued, the original key becomes immediately invalid.
5. Order Cancellation
Because our products are delivered instantly, order cancellations are only possible before the license key is delivered.
Once the key is emailed, the sale becomes final and non-refundable unless covered by Section 2 above.
6. Incorrect Email Address or Non-Delivery
If you entered an incorrect email address at checkout, please contact us immediately.
We will resend your key to the correct email if the key has not yet been viewed or activated.
7. Customer Responsibility
Before purchasing, please ensure:
- Your system meets the software requirements.
- You select the correct product version (Windows, Mac, region, etc.).
We cannot be held responsible for issues resulting from incorrect product choice or misuse.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out:
MSKEYHUB LTD
71–75 Shelton Street, Covent Garden,
London, WC2H 9JQ,
United Kingdom
📞 +44 7367 062051
📧 contact@ms-keyhub.com
🌐 ms-keyhub.com
✅ Summary:
We guarantee that every product key you purchase from MSKEYHUB LTD is genuine and functional. If you ever face an activation issue, we will fix it or refund you — no hassle, no stress.