Billing Policy

Effective date: October 17, 2025

This Billing Policy outlines how MSKEYHUB LTD (“we”, “our”, “us”) handles billing, payments, and related financial transactions for purchases made through our website ms-keyhub.com. By completing a purchase, you acknowledge that you have read and agreed to this policy.

1. Company Information

Company: MSKEYHUB LTD

Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UNITED KINGDOM

Phone: +44 7367 062051

Email:contact@ms-keyhub.com

Website:ms-keyhub.com

2. Payment Policy

All orders must be paid in full before product delivery. We accept the major payment methods displayed on our website, such as credit/debit cards and secure online payment gateways. All payments are processed safely using encryption and fraud protection systems.

3. Billing Authorization

By submitting your payment details, you authorize MSKEYHUB LTD to charge your selected payment method for the total order amount, including any applicable taxes or fees. You confirm that you are the authorized owner of the payment method used.

4. Invoice and Receipts

After successful payment, you will automatically receive an invoice or receipt via email. Please ensure that your email address is correct when placing the order. If you need an official business invoice, contact contact@ms-keyhub.com with your order number and company details.

5. Pricing

All prices are displayed in GBP (£) unless otherwise stated. Prices are subject to change without prior notice. The amount charged at checkout is final. Any applicable taxes or payment processing fees will be clearly displayed before confirming your order.

6. Currency Conversion

If your bank or card operates in another currency, the conversion rate and any additional fees are determined by your financial institution. MSKEYHUB LTD has no control over such rates or charges.

7. Refund Policy

Due to the nature of our products — digital license keys for software such as Microsoft Office, Windows, QuickBooks, TurboTax, Norton, McAfee, ESET, and Kaspersky — all sales are final once a key has been issued and activated.

Refunds or replacements will only be provided if:

The delivered key is defective or invalid and a replacement is not possible.
A duplicate payment was made in error.
The product was not delivered due to a technical fault on our end.

All refund requests must be submitted within 7 days of purchase to contact@ms-keyhub.com.

8. Order Verification & Fraud Prevention

We reserve the right to verify all orders to protect against fraudulent transactions. If suspicious activity is detected, we may delay or cancel the order until verification is complete. Failure to provide requested verification details may result in order cancellation.

9. Chargebacks

Unauthorized chargebacks after receiving a valid digital product are treated as fraud. Customers are encouraged to contact our support team first to resolve any issues before initiating a dispute. Fraudulent disputes will be reported to the appropriate authorities and payment processors.

10. Delivery Policy

All digital license keys are delivered electronically via the email address provided during checkout. Delivery is typically instant or within minutes after payment confirmation. Occasionally, delays may occur due to manual verification or system maintenance.

11. Subscription and Renewal

Some antivirus or software products may require periodic renewal. Unless otherwise stated, MSKEYHUB LTD does not automatically renew subscriptions. You will receive a reminder before your license expiration date so you can renew manually if desired.

12. Billing Errors

If you believe there is an error in your billing, please contact us immediately. We will investigate and correct any confirmed mistakes within a reasonable time frame. Claims must be submitted within 15 days of the billing date.

13. Tax Responsibilities

Customers are responsible for any applicable taxes, VAT, or duties required by local regulations. MSKEYHUB LTD includes applicable taxes where legally required, but international buyers may be subject to additional local taxes not controlled by us.

14. Modifications to the Billing Policy

MSKEYHUB LTD reserves the right to update or modify this Billing Policy at any time. The revised policy will be posted on this page with an updated effective date. Continued use of our services after changes means you accept the updated policy.

15. Contact Information

For billing inquiries, payment support, or refund requests, please contact us using the details below:

MSKEYHUB LTD