Warranty Coverage

Products Covered: Microsoft Office keys, Windows keys, QuickBooks, TurboTax, Norton, McAfee, ESET Antivirus, and Kaspersky digital licenses.

Coverage Period: 60 days from the date of purchase. Coverage begins upon digital delivery of the product key. Extended warranty options are not available. Coverage is non-transferable.

Warranty Terms

What’s Covered:

• Product activation issues
• License authentication problems
• Download access failures
• Installation support
• Initial setup assistance

What’s Not Covered:

• User errors or incorrect installation
• Hardware compatibility issues
• Internet connectivity problems
• Conflicts with third-party software
• Unauthorized modifications, misuse, or abuse
• Data loss or corruption

Claim Process

How to File a Claim:

1. Contact our customer support at contact@ms-keyhub.com
2. Provide proof of purchase
3. Describe the issue in detail
4. Follow the troubleshooting steps provided
5. Receive claim determination and resolution

Required Information: Order number, purchase date, product details, issue description, contact information, and system specifications.

Resolution Options

Available Solutions: Product replacement, license reactivation, technical support, installation assistance, or full refund (if applicable).

Resolution Timeline:

• Initial response: 24–48 hours
• Basic issues: 1–2 business days
• Complex issues: 3–5 business days
• Refund processing: 3–5 business days

Technical Support

Support Included: Installation guidance, activation assistance, basic troubleshooting, setup support, and access to online documentation.

Support Methods: Email support, remote assistance, online knowledge base, and video tutorials.

Customer Responsibilities

• Maintain proof of purchase
• Report issues promptly
• Follow installation instructions carefully
• Provide accurate and complete information
• Cooperate with troubleshooting procedures
• Ensure your system meets minimum requirements

Limitations

Warranty Limitations: This warranty is limited to the original purchaser, valid for digital products only, non-transferable, and subject to our terms and conditions.

Exclusions: Expired warranties, modified products, unauthorized resale, violation of terms, misuse, or neglect.

Commercial Use

Business Users: The same warranty applies. Volume license customers receive priority assistance and dedicated business-hour support.

Enterprise Solutions: Customized support plans, dedicated agents, extended coverage options, and priority issue resolution are available upon request.

Legal Rights

This warranty gives you specific legal rights. You may have additional rights that vary by jurisdiction. All provisions of applicable law are respected.

Dispute Resolution: We encourage contacting support first. If unresolved, escalation and mediation options are available before legal proceedings.

Policy Updates

This policy is subject to change without prior notice. Any updates will be posted on our website and communicated via email when applicable. Continued use of our services constitutes acceptance of any modifications.

Contact Information

• Company Name: MSKEYHUB LTD
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
• Phone: +44 7367 062051
• Email: contact@ms-keyhub.com
• Website: https://ms-keyhub.com
• Business Hours: Monday – Friday: 9:00 AM – 6:00 PM | Saturday & Sunday: Closed